Terms and Conditions | Lympstone Manor

WEBSITE TERMS AND CONDITIONS

For Competition Terms & Conditions please visit our Competition Terms & Conditions page.

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of Lympstone Manor’s cookies policy.

License to use website

Unless otherwise stated, Lympstone Manor and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or recipes from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website except for content specifically and expressly made available for redistribution.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Lympstone Manor’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Lympstone Manor’s express written consent.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Lympstone Manor reserves the right to edit or remove any material submitted to this website, or stored on Lympstone Manor’s servers, or hosted or published upon this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Lympstone Manor makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Lympstone Manor does not warrant that:

this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any [legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability

Lympstone Manor will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Lympstone Manor has been expressly advised of the potential loss.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Lympstone Manor has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Lympstone Manor’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Lympstone Manor’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Breaches of these terms and conditions

Without prejudice to other rights under these terms and conditions, if you breach these terms and conditions in any way, Lympstone Manor may take such action as deemed appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

Lympstone Manor may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

Lympstone Manor may transfer, sub-contract or otherwise deal with Lympstone Manor rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Reservations

Please read our terms and conditions of trading below, all reservations are accepted on the basis of compliance to these terms and conditions.

Sometimes things happen in life which mean your plans may have to change. For that reason, we recommend taking out Travel Insurance to cover all eventualities.

For bookings taken directly by our team at the hotel and that are taken at the published we apply the following deposit and cancellation policy outline below. Other accommodation offers provided indirect or through external agencies may have different cancellation terms and conditions and may be non-refundable and non-transferable; please check the offer or rate description carefully with the booking processor.

All rates quoted are inclusive of VAT and all charges quoted to the Guest for the provision of Food and Beverage Services are inclusive of tax.

Upon confirmation of a reservation from Lympstone Manor direct; this Contract is conditional on the Guest supplying credit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined.

If credit card details and payment authority is not given to Lympstone Manor by the Guest, then subject to any outstanding obligation due to Lympstone Manor from the Guest the Contract will cease to be of effect. The Services that are the subject of the provisional reservation will be released and be resold without any further notification to the Guest

Lympstone Manor Hotel may at any time without notifying the Guest make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.

Pre-authorisation, Guarantee and Payment

In order to confirm a reservation, a debit or credit card is required as a guarantee with a valid expiry date and security code at the time of booking.

Lympstone Manor Hotel reserves the right to require payment of a deposit to a predetermined amount, as specified at the time of reservation to secure all bookings. In the event that a cancellation fee needs to be implemented, the deposit becomes non-refundable and will be set against the cancellation fee. The balance will be charged to the credit or debit card used to guarantee the booking.

On arrival at the hotel, guests will be required to provide a credit/debit card for pre-authorisation which will be the equivalent to the total amount outstanding for the accommodation. The pre-authorisation is not a charge and no funds will be debited from your account until your departure. For further details about pre-authorisations please ask at reception or call the hotel prior to arrival.

Pre-authorization is where the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen and that there are sufficient funds to cover the cost of your stay inclusive of your rate and any incidents but not limited to. Your available credit (or debit) card balance will be reduced temporarily by a nominal amount. The length of the hold will vary, and your credit (or debit) card company can advise you on how they handle this. Pre-authorisation will only be taken on the day of your arrival. We recommend you use a credit card or take advice from your bank before using a debit card to hold as part of a pre-authorization.

For any reservations made on the day or upon arrival to the hotel, a pre-payment of the full cost of the stay will be required.

Charges for usage of any or all of the Services provided by the Hotel will be added to your room account with and will be due for payment in accordance with the payment terms agreed between the Paying Person and the Hotel. Long lets of five nights or more are subject to full payment in advance. Any room accounts or guest balances that exceed the amount of £5000 and in denominations occurring over this amount thereafter will be required to make part payments at these intervals throughout their stay.

Cheques and traveller’s cheques are not accepted as payment.

Early Bird – Advanced Purchase rate: For room reservations made using the advanced purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation.

Cash Payment is not accepted for walk in guests – a valid credit or debit card must be swiped through the chip and pin machine and full payment of 100% of the room rate will be taken.

The customer will pay the booking amount directly to the hotel in the currency of sale decided by the property. Rates displayed in another currency are calculated with the exchange rate prevailing on that day and are given for information only.

Lympstone Manor may at any time terminate the Contract by giving written notice to the Guest if the Guest commits any breach of these Terms, or if the Guest goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

Gift vouchers: Hotel gift vouchers should be presented on check-in for the hotel or when paying for food and beverage items served in the restaurant or public areas. Gift vouchers accepted are those only supplied by the hotel or unless otherwise specified and must be redeemed within the dates of validity specified on the voucher. Any vouchers outside of its specified validity will be refused.

Christmas and New Year package reservations require a 50% non-refundable deposit at the time of booking and final payment of the overall package price no later than the 1^st of November. Both deposits are non-refundable.

Reservations made by a third party or a third party is responsible for payment will be required to complete a third party authorisation form which will be checked and authorised by the hotel.

Room Cancellation, Amendments, Non-Arrivals & Early Departures

Our standard cancellation policy is 3pm, 7 days prior to arrival (hotel local time). If your booking is not cancelled or postponed in accordance with this policy, the credit or debit card provided will be automatically charged 100% of the stay amount including VAT. This policy also applies in the event of non-arrivals and early departures.

Any restaurant reservations for the duration of your stay are also subject our cancellation policy;

Should you wish to cancel your reservation or reduce the number of guests for any reason with less than 48 hours’ notice a charge of £85.00 per person will be applied to any Lunch reservations, £55.00 per person for any Afternoon Tea reservations and £185.00 per person for any Dinner reservations. The same charge will also be levied for no-shows.

Other cancellations policies and deposit schedules are applied in the following cases: a discounted special offer, Christmas and New year bookings, long stays (5 or more consecutive nights) small group bookings of four (4) to (10) rooms and also for special events.

We recommend that travel insurance is taken to cover you for any unforeseen circumstances.

The Guest agrees to pay charges to Lympstone Manor in the event of cancellation of the Services or if the Guest and/or their guests fail to take up the Services at the time and on the day specified in the Contract. Lympstone Manor will provide a cancellation number to a Guest in the event of the Guest making a cancellation.

Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Guest and Lympstone Manor. Any changes or variations in numbers, accommodation, food and beverage or services may incur an additional cancellation charge as detailed at time of booking.

Restaurant Reservations (Non-resident)

Long stay reservations

For reservations with four (4) or more consecutive nights booked Deposit of your overall room rate is required to confirm the reservation.

In the event of a cancellation, the following charges will apply. These charges will also be levied for No Shows and a reduction in the number of guests attending or rooms booked

More than three (3) months’ notice, you may change or cancel, without charge and your deposit will be refunded
Less than three (3) prior to the reservation you will be charged in full

We will of course endeavour to re-let any rooms and any resulting revenue will be deducted from the cancellation charge, but not in respect of any non-refundable deposits.

Service Charge

A 5% discretionary room service charge will be applied to the room charge of your package.

A 12.5% service charge is applied to all food and beverage bills.

This service charge is discretionary and can be removed at any time at your request.

Cancellation by Lympstone Manor

We reserve the right to cancel any booking if:

Any part of the hotel is closed or otherwise unavailable because of events outside our control.
You or we become insolvent or in the case of an individual, become subject to a bankruptcy petition.
The booking might damage the reputation of the hotel.
Deposits and payments are not received by agreed dates.
The terms & conditions have not been signed and returned to us.

In these circumstances, any advance payments will be returned, but the hotel would not have any other liability.

Group booking

Offers may not be applicable to group bookings. Group bookings made through third parties or online will not be accepted, only through a certified and hotel approved travel agent or direct to the hotel through telephone or email will be accepted.

For; four (4) to ten (10) rooms booked at one time a deposit of your overall room rate is required to confirm the reservation. Our cancellation policy is 3pm, 3 months’ prior to arrival (hotel local time). If your booking is not cancelled or postponed in accordance with this policy, the credit or debit card provided will be charged 100% of the stay amount including government VAT and/or your deposit will be retained. This policy also applies in the event of non-arrivals and early departures.

Functions and Exclusive Use of the hotel

Private functions can be organised and reserved at the hotel for private dining, board meetings, weddings, and similar events. Each private function will be subject to alternative terms and conditions which will be provided at the time of booking. Payment and deposit schedules will also be determined at the time of booking.

Exclusive use of the hotel is also available and will be determined by alternative terms and conditions, payment and deposit schedules.

Liability

When Lympstone Manor supplies the services, or facilitates a service, which include any services supplied by a third party, Lympstone Manor does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the guest the benefit of any warranty, guarantee or indemnity given by the person supplying the services to Lympstone Manor.

Lympstone Manor shall have no liability to the guest for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the guest which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the guest.

Lympstone Manor Hotel accepts no liability for any damage to or any loss of guest personal property. We recommend that valuable items are stored in your safety deposit boxes located in you room. Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however—

(a)extends only to the property of guests who have engaged sleeping accommodation at the hotel;

(b)is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;

(c)does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Dining Room Dress Code

As lunch is a more leisurely affair, our dress code is smart casual and we ask guests kindly refrain from wearing sportwear in the restaurant.

At Dinner, our dress code is also smart casual, however we suggest gentleman wear a collared shirt and should guests choose, they are welcome to wear tailored denim trousers, we kindly ask guests refrain from wearing sportswear.

Children

Children are welcome throughout the hotel, with Cots and Z-beds available to reserve.

Lunch and dinner in the restaurant here at Lympstone Manor are a more adult affair and we ask that children are aged five years and over.

Smoking

In order to protect both our guests and staff from the dangers of second-hand smoke, Lympstone Manor operates a fully “no smoking” policy. Should guests be found to smoke in any area other than our designated outdoor smoking areas, a fine will be enforced.

Dogs, pets and Guide dogs

We have two dog friendly rooms in the hotel, one of our grand estuary suites and one of our superior estuary suites which are or can be accessed by an external entrance and six dog-friendly Shepherd Huts so that your four-legged friend can join you on your travels. Please note we do require advance booking and that you request with the hotel directly the dog friendly rooms. The rooms will be charged based on their category and an additional charge of £30 per dog per night will be payable to the account with a maximum of two dogs in one room. We cannot guarantee availability until reservation is confirmed.

Dogs are welcome to enjoy our reception area, our grounds, gardens and terraces; however, we ask owners to refrain from bringing dogs into the main house. We kindly ask that your four-legged friends are well behaved and that you take full responsibility for their behaviour throughout the stay. We do not accept any other pets at the hotel.

Guide dogs and assistance dogs are welcome throughout all areas of the hotel including public areas, restaurant, bar, all bedrooms and outside areas.

Babysitting

Babysitting is available through a third-party company called ‘The Parent and child Agency , www.parentandchildnannies.co.uk Should you be interested please let a member of the Reservations Team know at time of booking and they will pass your details on.

Check-in and Check-out

Our priority is to have your room ready from 3.00pm and we kindly ask you to vacate your room by 11am on the day of your departure. For Shepherd hut arrivals, your hut will be ready for 4pm and with a departure time of 12 noon. Should you wish to join us earlier or depart later, we will be delighted to store your luggage for you.

All non-UK travellers must present a passport on arrival to Reception

Guests with impaired mobility

The Hotel may offer modified facilities for guests with impaired mobility. Guests with impaired mobility or other particular requirements should check with the Hotel in advance that their requirements can be met. Please call the Hotel direct for details.

Car Parking and Valet Parking

Car parking is complementary to our guests, cars and their contents are left at the owner’s own risk and we do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law). We offer a valet parking service for all our guests however the hotel will not store or keep keys on behalf of the guest for full or part of the duration of their visit or stay. Upon valet parking keys, will be returned to the guest.

Electric Vehicle Charging Points

We have 2 EV charging points based in our main car park which guests are welcome to use. The chargers are AC and have the type 2 charger connection. They should charge all vehicles that accept this connector including Tesla, German brands that use this connector type as well as Jaguar Land Rover. We advise to charge your vehicle overnight for optimum charging.

Alcohol and Food

No alcohol or food may be brought into the Hotel for consumption within the Hotel save in accordance with terms agreed between you and the Hotel which will include the application of corkage and cover charge.

For the purpose of organised recreational shooting activities – Storage of Guns

The hotel complies with the Firearms Acts of 1968 to 1997 (as amended from time to time), firearms and 6 shotguns may only be stored in the Hotel’s secure gun storage facilities for Residents of the Hotel. Firearms and shotguns cannot be stored anywhere other than in the Hotel’s secure gun storage facilities. Storage capacity is limited and you are advised to notify us in advance if you require use of this facility. You are personally responsible for the handling and unloading of firearms and/or shotguns and must accompany such weaponry at all times prior to their placement in the Hotel’s secure gun storage facilities and following their release. The Hotel’s staff are prohibited by law from handling any such firearms or shotguns. You are also responsible for the safe custody of the gun safe master key issued to you and the cost of replacing the key and cabinet lock in the event of loss.

Behaviour

Where Residents and/or Guests and/or Visitors are engaged in conduct which in the Hotel’s view is unacceptable, we, at the discretion of the Hotel’s management, may as an alternative to asking the Residents and/or Guests and/or Visitors to leave the Hotel issue them with a verbal caution requiring them to refrain from and to provide assurances to not engage in such unacceptable conduct on the Hotel’s premises. Failure to comply with such requests will result in the Residents and/or Guests and/or Visitors being asked to leave. We reserve the right to contact the police should in the Hotel’s opinion a Resident’s and/or Guest’s and/or Visitor’s conduct warrant this action.

You agree, for yourselves and your Guests or Visitors, not to use the Hotel or its Services for any unlawful purpose or in breach of English law or any other law applicable to the use of the Hotel’s Services. Examples of prohibited uses include but are not limited to: Commission of any criminal offence including the possession and use of controlled drugs as classified under the Misuse of Drugs Act 1971 and possession and storage of firearms and shotguns in contravention of the Firearms Acts of 1968 and 1997; Use of the Hotel’s Services in any manner which is an infringement of the rights of any individual, firm, organisation or company within the United Kingdom; Discriminatory behaviour or other behaviour which affects the dignity of an individual directed by you or your Guests/Visitors to another individual or individuals within the Hotel including other Residents/Guests/Visitors or staff of the Hotel whether verbal or not, which is of a sexual or racial nature or is based upon disability, age or sexual orientation; Any form of verbal or non-verbal conduct which could be regarded as violent, bullying or intimidatory behaviour such as unsolicited touching of Residents/Guests/Visitors or staff of the Hotel; Conduct exhibited by Residents/Guests/Visitors which invades the privacy of another individual or individuals including other Residents/Guests/Visitors and staff of the Hotel; Entertaining of courtesans or those employed for sexual gratification at the Hotel; Holding oneself out as an employee, agent or other representative of the Hotel; Taking any step or committing any action which may damage the moral standing or reputation of the Hotel and/or bring its name into disrepute; Holding oneself out to be operating a business from the Hotel’s premises without written authorisation from the Hotel; Soliciting goods and services from Residents/Guests/Visitors and staff of the Hotel without their express consent; Installation of recording and surveillance equipment anywhere within the Hotel’s premises; (for the protection of the privacy of all our Guests, Residents and/or Visitors) filming and/or photographing for the purpose of public use in any areas of the Hotel without our prior written approval; Commercial photography or filming without our prior written consent; and the use of our Intellectual Property including trademarks or trade names without our prior written approval.

Reimbursement

You agree for yourselves and/or your Guests and/or your Visitors to reimburse the Hotel all damages including damage to property, losses, liabilities, including any fines or penalties imposed by any regulatory or trading authority, expenses, costs or other liabilities of any nature suffered or incurred by the Hotel or any of its employees, agents or sub-contractors including any damages or other sums awarded against us under any Judgment by any court of competent jurisdiction, and all settlement sums paid by us as a result of any settlement agreed by it, arising out or in connection with any breach by you, your Guests and Visitors of any of these Terms. We reserve the right to seek damages in respect of damage caused to the Hotel’s reputation caused by a breach of these Terms.

Force majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

WEBSITE TERMS AND CONDITIONS

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