COVID-19 Statement

RESERVATIONS AFFECTED BY COVID-19 – UPDATED 21.05.20

Existing Reservations
All guests with reservations until the 3rd July will be contacted by our reservations team to arrange for date amendments or cancellations. All direct bookings made with Lympstone Manor will be allowed to change or cancel without charge. This includes advance purchase rate reservations. For bookings beyond 3rd July 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.

We would like to ask our guests for their support during this unprecedented time and ask that if you are able to, to postpone your reservation as opposed to cancellation. This provides safety and security for the future of our business and we thank all of you for choosing Lympstone Manor as your place to stay!

New Reservations
All new reservations confirmed will be monitored in relation to the on-going situation and will be given flexibility around the cancellation policy including advance purchase rates.

For full details and to make arrangements, please contact us by phone or by email.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

For group bookings, please contact your event planner or our reservations teams at the hotel.

The hotel is currently planning to re-open on 4th July. All reservations made for arrival on or after the 4th July are subject to the continuous government guidelines and advice. Should the anticipated opening be delayed due to the on-going pandemic and hotels and restaurants are not allowed to re-open; all reservations will be contacted to amend or cancel their reservation with flexibility on all direct bookings made with Lympstone Manor.

GIFT VOUCHERS

Existing Gift vouchers

Any existing gift vouchers due to expiry between March-June 2020 are encouraged to contact the hotel direct to arrange for an extention to their voucher validity. An additional three months validity will be given to all voucher requests.

New Voucher purchases

All new voucher purchases are made with a 16 month validity period as opposed to our standard 12 month period. Please note this is for a limited time only.

UPDATE: A personal message from Michael Caines MBE Chef Owner – A New Beginning; tentative re-opening of Lympstone Manor Hotel on 4th July

It’s a beautiful morning here at Lympstone Manor. As I look across our broad and lush parkland and over the vineyard, I can see the boats returning to their moorings, the Exe estuary beginning to come back to life. Elsewhere, golf and tennis clubs have reopened. Almost overnight, it seems, outdoor leisure — and pleasure — has started to return to our lives.

We’re not quite ready for hospitality to reopen just yet, but we are beginning to be able to anticipate life returning to a ‘new normal’. This week the government announced the first cautious steps to the easing of lockdown, with a ‘roadmap’ of the stages to follow, including hospitality.

It is therefore with caution but also with the greatest pleasure that we are now able to anticipate the reopening of Lympstone Manor! Should everything go according to the proposed roadmap, the government envisages that we will enter the next stage of easing by early July. We are therefore planning to reopen Lympstone Manor on July 4th and we are now taking bookings from this date.

We have been shut for the better part of eight weeks and it will be a further six weeks before we we can reopen our doors to you. This time will be well used, enabling us to carefully study government guidelines and put in place any necessary alterations. There will certainly be a range of new measures in place: social distancing to ensure that the required space is allowed to give the maximum safety; an even closer watch on personal hygiene, with sanitary and cleansing products widely available throughout the Manor; a new and more thorough-than-ever deep-cleansing regime; as well as other measures that we are still working on, following government guidance and going beyond. Rest assured, we will only reopen when we are absolutely certain that you will be able to fully relax and completely enjoy yourselves in full confidence during your time with us here at Lympstone Manor.

Happy times will return, of that I am certain. Yet I am mindful too that we can never forget the many who have suffered. Our thoughts are with those who have lost loved ones. Our gratitude is with those frontline workers in the NHS, as well as essential workers on public transport, in our supermarkets and shops, the delivery drivers, postmen and many more who have kept our society functioning throughout this challenging period. I thank my core staff who have continued working with me throughout this difficult period, and I thank the staff who are furloughed for their commitment and loyalty.

For now, we work with hope and determination towards our goal of reopening.

I can’t wait to welcome you back.

A personal message from Michael Caines MBE Chef Owner

 March 21st 2020

It is with determination and positivity that I write to announce the temporary closure of Lympstone Manor. At such a precarious moment in the history of mankind, all of us must do everything that we can in the collective struggle to defeat COVID-19. Our thoughts are with all who are suffering from the disease, with those who have lost loved ones, and above all with the amazing NHS staff and all care workers who are dedicating themselves to eradicating this terrible virus from our lives. They are real heroes and we salute them.

Most of you know that Lympstone Manor has been the realisation of a lifelong dream for me and it is terribly disappointing to see it close its doors, even if only hopefully for a short time. I am disappointed for my hardworking and fabulous staff and employees who are a part of my family. I am disappointed for the many guests, some new as well as many loyal friends who have followed me through various stages of my career. I so appreciate and value your support. But now, for the safety of all of you, of our staff and employees, and of our larger community, it is the right time for us to be shutting our doors.

Please keep up to date with your social media and any further newsletters as we plan ahead for the future and look to reopen the hotel.

My responsibility to you our guests is foremost. My responsibility to our Lympstone Manor team is equally absolute. Rest assured I am doing everything in my power to ensure that we support every single person who works for us, as well as to help guide them through this period of great uncertainty. It is my hope and belief that when we eventually emerge from this dark time the Lympstone Manor team will be entirely intact, stronger than ever, and, galvanised by this ordeal, ready to commence once more creating exceptional experiences for you.

I have dedicated my career to creating a cuisine based on the local and the seasonal. I have close personal relationships with farmers, producers, fishermen, foragers and more, good people who I know and value. All of them now need your support more than ever. I urge you to seek out farm shops, farmers markets, search online, or go to producers direct. Many hospitality businesses are finding new ways to connect to their communities. Please support them, too. It is vital that we look to our local communities and food networks in order to all pull through this together.

I believe in the power of hospitality as a force for good. British hospitality in all its many forms and wonderful variety will rise once more from the ashes of corona, of that I am certain. So I am determined and positive and I want you to be too. Keep dreaming your dreams. They may be on pause now, but you can and will make them happen.

I look forward to seeing you in happier and brighter times,

Michael Caines, Chef/Patron

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